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NOTE: Original Bluedio T4S Plus Turbine Headphones sold by" Bluedio". In order to guarantee your rights, please buy genuine Bluedio headphones.T4S troubleshooting steps Please try to reset the headphone: Power on the headphones.Charge the headphones for 10 seconds or so, the headphones would power off on their own(you can see the LED goes out), unplug the cable.Power on the headphones again.And remove the pairing memory of your device,then pair again. Specifications Bluetooth version: 4.2 Bluetooth operating range: up to 33 feet (free space) Bluetooth transmission frequency: 2.4GHz to 2.48GHz Bluetooth profiles: A2DP, AVRCP, HSP, HFP Audio resolution: 24bit@48KHz Drivers: Φ57mm Impedance: 16Ω Frequency response: 15Hz-25,000Hz Sound Pressure Level (SPL): 116dB Standby time: about 650 hours Bluetooth music/talk time: about 16 hours Music/talk time under ANC: 16 hours Pure ANC time: 16 hours Charging time: 1.5 hours for full charge Operating temperature range: -10℃ to 50℃ only Charging voltage/current: 5V/>500mA Output power: 25mw+25mw Headphones dimensions: 188*90*208mm Package dimensions: 207*240*68mm Headphones weight: 334g Package weight: 936g In the box T4S headphone 3.5mm turn TYPE-C audio cable USB TYPE-C charging cable Flocking bag User manual