| Reason |
Time Line |
Return Procedures |
| Damage due to transit |
Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item. |
Send us an email at [email protected] Include videos of item/s showing item damage/defect. |
| Product is malfunctioning or is defective when it arrives |
Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item |
Send us an email at[email protected] Include videos of item/s showing item damage/defect. |
| Wrong or incomplete item |
Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item. |
Send us an email at[email protected] State the missing parts and include a screenshot of these for reference. |
| Not genuine or authentic |
Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item. |
Send us an email at[email protected] Include photos of item/s and give proof of your claim of the item not being authentic. |
For more details please visit our page about
Cancellations, Returns, and Refunds
![Otamatone [Sweet Series] Japanese Character](https://images-na.ssl-images-amazon.com/images/I/41SLIFvQ07L._SL160_.jpg)
