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Notification How to factory reset Bluetooth headset? Turn both headsets off. Press and hold both left and right headset together for approximately 20 seconds and without letting go. 1, (R/L Short Press): Play/Pause/Answer/Hang up. 2, (R/L Long Press 2 seconds): In the boot state/wake up siri. In the off state/power on. 3,(R/L Long press 4 seconds): Power off. 4,(R: Double click/Volume+), (R: Three click/Previous song), (L: Double click/Volume-)(L: Three click/Next song). Specification Bluetooth Version: Bluetooth 5.0 Operation Range: Up to 100 feet/30 Meters(Free Space) Resistance: 32Ω Frequency Response: 20Hz-20kHz Sensitivity: 120+-5dB Profile Support: HSP/ HFP/A2DP/AVRCP Weight: 5g x 2 +46g Battery Capacity: 60mAh*2 +750mAh Talking/ Playing Time: 6 Hours Charging Time: About 1 Hours Charging for Earbuds: 4 Times Packaging: 2 x Truly Wireless Earbuds. 3 Pairs ear-hooks, Size: S,M,L. 1 x Charging box. 1 x Gift card. 1 x Micro USB Charging Cable. 1 x User Manual. 1 x Exquisite packaging. FAQ: Q: Why does the Bluetooth headset interrupt or disconnect during a call or the music time? A:1. The Bluetooth headset is short of power. 2.The distance between cell phone and Bluetooth headset is more than 10 meters. 3.There is a large area of signal blocking objects between the phone and the Bluetooth headset, such as walls. Q: Why dose the Bluetooth headphone have no sound? A: 1. Check whether the two headphones are paired successfully or not. 2. Check whether the headphones have electricity or not. 3. Test the headphones one by one. Q: Why the headphones can not be charged? A: 1. The charging box battery is low. 2. The charge port is blocked. 3. The headset is not positioned and moved to the correct position.