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Microsoft Dynamics CRM is a great tool for work. Here in this book you will find basic Information on how to… Compare each version of Dynamics CRM 2016, make your best choice, and deploy painlesslyLeverage Dynamics CRM 2016 as a complete customer engagement solution for all channels and devicesQuickly apply capabilities that previously required extensive programming or complex workaroundsEfficiently manage accounts, leads, campaigns, collateral, cases, contacts, opportunities, orders, products, quotes, invoices, teams, and moreIntegrate schedules, cases, contacts, and product/service informationBuild powerful automated workflows, processes, and complete solutionsCustomize product catalogs to reduce SKUs, create bundles, and define up-sells or cross-sellsCapture the Voice of the Customer with powerful new survey toolsBuild state-of-the-art customer service dashboardsCreate seamless, mobile-optimized self-service web portals with AdxstudioMake CRM more fun and compelling with FantasySalesTeam gamesExtend Dynamics CRM 2016 with custom plug-ins and add-ons