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100% Satisfaction Guaranteed - Our company stands behind all the jewelry and professional jewelry making supplies that offer. - We want you to be completely satisfied with every purchase you make. - If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money within 30 days of purchase. - Please simply email us the problem, and we’ll take care of you. Tips on caring for your jewelry - Care for and protect your jewelry can make a world of difference in maintaining its beauty and keeping them sparkling for generations to come. - Exposure to chemicals can damage or discolor metals – gold, silver, and titanium – and may harm some colored gems. - Even everyday substances like hairspray, lotion, perfume or other cosmetics can contain chemicals that will permanently damage the surface of your pearls and other delicate or porous gems (like turquoise). - The jewelry should be removed before diving into a chlorinated swimming pool or before using household cleaners. - Many of these cleaners contain ammonia, which can be too harsh for delicate gems or vintage jewelry. Chlorine bleach, another common household solvent, can pit or damage your jewelry. WARNING: This product can expose you to chemicals including nickel, which is known to the State of California to cause cancer.