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Frequently Asked QuestionDear Customer, we have read these negative review, and take serious attention on it. Please read the following answers. Thanks for your purchase. Review: Brush is too soft Reply: The facial brush set including 3 brush heads: PBT,silicone and fine latex brush head,can meet your various needs. 2 speed setting,switch between high speed and low speed,aims to deep cleansing and gentle exfoliation. Information Maybe you are cleaning your face with the traditional hand washing. Maybe the traditional way can't remove your pore impurities completely. This electric facial cleaner will be your best helper, which is equipped with 3 kinds of brush head and great for various types of skin. This durable and multi-function facial cleaning system aims to cleanse, brighten and reshape your skin, also gently massages your face without any damages. If you want to know more details or have any questions, please look through the detailed page or contact the customer service. Feature Material: ABS Water resistance: IPX5 Size: 6.5''*2.2''*2.8''(L*W*H) Net weight: 14oz Color: as picture shown Notice 1. The actual color may vary slightly from the online image due to monitor color settings. 2. Please allow slight measurement deviation for the data. 3. Please read carefully the instruction manual and package information for a better using effect. Package Including -1 X Facial Cleanser -1 X PBT Brush -1 X Silicone Brush -1 X Fine Latex Sponge -1 X Storage Case -1 X User Manual