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The Next CIO: How Enterprise Technology Management Powers Autonomous IT
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About The Next CIO: How Enterprise Technology Management
Today’s CIO faces three very complex challenges: How to manage the broad portfolio of enterprise technology required to run the business? How to improve the efficiency and security while also lowering the cost of running management processes that operate across enterprise technology silos? How to find budget to fund disruptive technology initiatives like artificial intelligence and digital transformation? Historically, increased complexity has given rise to new categories of software applications that simplify processes and drive efficiencies, helping the CIO’s peers to be more successful in their respective functions, such as CRM (lead-to-cash), HCM (hire-to-fire) and ERP (procure-to-pay). In the book The Next CIO, I argue that the modern CIO needs a similar application to simplify the management of processes that touch the broad enterprise technology portfolio: ETM (Enterprise Technology Management) provides plan-to-EOL, enabling CIOs to define in software, automate and continuously optimize the end-to-end processes that derive value from the entire enterprise technology portfolio throughout the technology lifecycle. ETM applications enable IT to buy functionally pre-packaged enterprise applications that automate common IT processes, versus having to run long and expensive IT projects. ETM applications also help to improve IT process efficiency, enhance security and compliance, and deliver business observability on the journey to powering autonomous IT.
