All products sold on Galleon.ph are sourced from suppliers based in the USA and thus buyers should take into consideration the logistics process including the costs and delivery time of products to the Philippines. This is likewise applicable for the returned products that are to be shipped back to the suppliers or manufacturers in the USA.Cancellation Policy
For orders with products that are unavailable (out of stock) or with additional shipping days, customer will have to confirm if he/she is willing to wait for the item to become available or confirm if extended delivery date is acceptable.. If not we will cancel the order and issue a 100% refund.
For miscalculated shipping costs, our Customer Care will contact you via phone call or email to check if customer would be willing to pay an additional amount for shipping. In case the customer refuses, the order will be canceled and we will process the full refund.
Regular and Custom Orders MAY be canceled in case a mistake is made in placing placing the order. If an item is not yet processed (ordered by our purchasing department, a Php 500 or 5% of Item Price (whichever is higher) will be charged as cancellation fee.
|Reason||Time Line||Return Procedures|
|Damage due to transit||Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item.||Send us an email at [email protected] Include videos of item/s showing item damage/defect.|
|Product is malfunctioning or is defective when it arrives||Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item.||Send us an email at [email protected] Include videos of item/s showing item damage/defect.|
|Wrong or incomplete item||Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item.||Send us an email at [email protected] State the missing parts and include a screenshot of these for reference.|
|Not genuine or authentic||Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item.||Send us an email at [email protected] Include photos of item/s and give proof of your claim of the item not being authentic.|
*CHANGE OF MIND & WRONG ITEM ORDERED BY THE CUSTOMER ARE NOT ACCEPTABLE REASONS FOR RETURN & REFUND.
Please be reminded that the outlined terms should be followed strictly to avoid inconvenience. All products eligible for returns must be re-packed in its ORIGINAL, UNDAMAGED packaging together with complete accessories or, with any certificates (warranty, certificate of authenticity) or manuals. Loss or damage incurred during return shipment shall be the responsibility of the customers. Galleon.ph shall not be held liable for any claims as a result of these circumstances. Items should be shipped back to:
- Logistics Department ( Product Returns)
- Sterling Galleon Corporation
- 2302 Sterling Place Pasong Tamo Extension, Magallanes, Makati City 1231, Metro Manila
We DO NOT allow returns or refunds for the following conditions:
- Products with missing Serial Number or UPC
- Products that have damaged packaging and/or document (invoice, certificates) missing.
- USED Items / Renewed Items / Refurbished Items
- For non-Galleon items, a warranty may vary depending on the seller.
For Non-Galleon items(items that have been purchased from other websites), a warranty may vary depending on the seller. We will try to negotiate with the seller to extend the warranty.
Refund amounts are payable for the following valid and verified conditions:
- A full refund (product cost, shipping cost, and duty) for products that are damaged due to transit.
- A full refund (product cost, shipping cost, and duty) for products that are malfunctioning or are dead on arrival.
- The refund process will take 5-8 business days (holidays and weekends are not included).
Please note that all returned items will be assessed by our quality team before considering it as a valid refund.When deemed necessary, the company RESERVES THE RIGHT to reject any return or exchange.Refund Procedure
For payments made via credit card, a refund will automatically be reversed and credited back into the credit card. This should reflect on the customer’s billing statement. Payments made over-the-counter will be deposited in the customer’s preferred bank.Refund payment using LBC or Cebuana Lhuillier
Refund through LBC or Cebuana Lhuillier will require additional transaction fees. If you don't want to pay the transaction fee, send us an email at [email protected] with your bank details where we can deposit the refund.Exchange
If the refund is verified and approved, only then that the customer can order for a replacement or exchange for the item that is bought. No refunds will be issued for exchange. Galleon.ph will shoulder product cost, shipping cost and duties for exchange or replacement items.