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SOLD AND SHIPPED BY TROPICAL FISH AND FEED ONLY JUVENILE SHRIMPS 1/4 to 1/2" - Mixed grade & gender DISEASE FREE - Complete 14 days of Quaranteen before avaiable to our customer. Heahlthy and Active FREE AND FAST- 2-3 days shipping LIVE ARRIVAL GUARANTEE- We take loss, so our customer don't have to.Shipping on live good Mon, Tues and Sat. WE ALWAYS SHIP 10+2 SHRIMP ,, 2 extra in case of any DOA of the 10 you are purchasing to ensure you receive 10 live shrimp IN CASE OF DOA Take 3 clear pics of dead animal in the un-opened bag next to shipping label. Email us with clear descriptions what happen to the package to help us diagnose the problem. Allow us up to 24 hrs to process with the claim. Once the claim is approved, refund will be send to you based on the number of shrimps (less than 10).