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Refund / Return / Exchange an Item: 1.Visit Amazon.com/ help -> 2.Click the "Contact Us" button in the Customer Service box on the right side of the page.->3.Sign in with your Amaozn account e-mail address and password, or click the "Skip sign in " button.(Signing in will allow you to choose the order and item(s) you want to discuss with us.)-> 4.Click the "Phone" tab and enter your phone number in the window that pops up. ->5. Choose a time frame(" Right Now" or " In 5 minutes") and click "Submit." We'll call you right back!