We specialize in hard to find items
All Categories
Pocket Guide to Contact Center Management Terms: The Essential Reference for Contact Center, Support Center, and Customer Experience Professionals
Share Tweet
*Price and Stocks may change without prior notice
*Packaging of actual item may differ from photo shown
- Electrical items MAY be 110 volts.
- 7 Day Return Policy
- All products are genuine and original
- Cash On Delivery/Cash Upon Pickup Available
About Pocket Guide To Contact Center Management
Like many fastest-developing professions, the contact center industry has an overabundance of unique acronyms and terms. And as with contact centers themselves, they draw from marketing, finance, technology, customer experience, and other disciplines. But there are great rewards when you and your team understand and use terminology accurately. You communicate more effectively, make better decisions, and enjoy a significant advantage in building your career. In each of these ways, we hope this guide is useful. Though compact, the guide includes just about every industry acronym and term a manager or supervisor should know. We hope it helps you and your team succeed—and just as importantly, we hope it helps you enjoy being part of this exciting field!
