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Important Note: 1. Please make sure the device is connected to the power and your phone is connected with Wi-Fi. 2. Routers: If the router is a dual-band router the device does not support 5GHz network, please select a 2.4GHz network to add the device. You also need to enable the router broadcasting function. 3. Different kind of camera has different valid distance, NG- C400/NG-C500 within 8-15m; NG-C100/NG-C200 within 5-10m; NG-C300 within 5-8m. ( This type within 5-10m). 4. Wireless Router: Set the encryption method as WPA2-PSK and authorization type as AES or set both as Auto. Please name the Wi-Fi router in English. To achieve better connectivity, please keep the device and router within a certain distance. 5. Check whether the devices connected to the router have achieved the maximum number. If so, please try to turn off the Wi-Fi connection of some devices. 6. Make sure the router wireless MAC filtering function is enabled. 7. Remove the device from the filter and make sure that the router is not prohibiting the device from the connection. 8. Make sure the entered Wi-Fi password is correct when adding a new device. Connect to the camera through LAN cable Connect your camera to a router with a LAN cable. Power on until you hear a prompt "Connect to Internet", connect your smartphone to the router WiFi. 1. Tap “+” in the center or upper right corner. 2. Select your camera. 3. Click the upper right corner to change "Net Pairing Mode" to "Cable" 4. Tap "Next", the software will search your camera, wait for about 2 minutes. 5. Select the device to add. 6. Name your camera, and click "Done".