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Written for engineers, this book provides more than technicalknow-how and focuses on how to be an effective communicator. Thisnew edition helps to eliminate the glitches that trip up the busyreader or listener, causing annoyance, confusion, ormisunderstanding—so that their writing and speech are crystalclear. This text also focuses on the technical writing and speakingissues encountered in day to day work, writing reports, businessletter, memoranda, proposals, emails, presentations, and more. Thenew edition includes new coverage of social media, includingcoverage of popular forms, best practices, dangers and ethics ofusing social media, and expanded coverage of informalcommunication.