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Product Description An excellent guide to interviewing in the helping professions, ESSENTIALS OF INTENTIONAL INTERVIEWING, 3rd Edition, presents the authors' renowned microskills model, which revolutionized modern understanding of the counseling and therapy process by teaching vital interviewing skills step-by-step. This demystifying process breaks down counseling into manageable micro units and builds a bridge between theoretical understanding, mastery of the skills, and the practice of counseling. The book's multicultural focus reflects the diverse nature of today's classroom-and society. New to this edition are a chapter on crisis counseling, basic information on neuroscience as it relates to interviewing, new video content, and brief summaries of key theories of helping (with additional information and transcripts available online). In addition, MindTap-an online learning platform with a full array of text-specific study tools-is available with the new edition. Review �This book is the backbone of my course. It gives my students a foundation in communication, listening, and understanding that I believe is important for any psychology student to have.� �This text is the pinnacle of introductory texts to the counseling profession. Not only does it present the information in a developmentally appropriate fashion, but it also introduces ideas and concepts that seasoned professionals may have missed (or never been introduced to) during their graduate training.� About the Author Allen E. Ivey, Ph.D., is distinguished university professor (emeritus) at the University of Massachusetts, Amherst. A diplomate in counseling psychology, he has presented workshops and keynote lectures with Dr. Mary Ivey throughout the world. Dr. Ivey is a fellow of the American Psychological Association, the American Counseling Association and the Asian-American Psychological Association. His work in diversity led him to be honored as a multicultural elder at the National Multicultural Conference and Summit. He has written more than forty books and two hundred articles and chapters, and his writing has been translated into twenty languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, which was followed by a Fulbright grant to study social work at the University of Copenhagen in Denmark. His Ph.D. is from Harvard University. At Colorado State University, he led the first research studying video in counseling and therapy, and he is the originator of the microskills approach, basic to this book. He was first to introduce applied neuroscience and neurobiology to the helping fields. Mary Bradford Ivey, Ph.D., is a former vice president of Microtraining Associates. She has served as visiting professor at the University of Massachusetts, Amherst; the University of Hawai'i, Manoa; and Flinders University, South Australia. She is a retired elementary counselor and a former stress management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned her M.A. in counseling from the University of Wisconsin, and her Ph.D. in organizational development at the University of Massachusetts, Amherst. She is the author or co-author of twenty books (translated into multiple languages) as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling. Carlos P. Zalaquett, Ph.D., is a professor in the Department of Educational Psychology, Counseling and Special Education at The Pennsylvania State Univ