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To Dear Customers: Recently we received some feedbacks from customers regarding some issues that they thought it is the product ‘s quality problems. This is a misunderstanding, please read its USER MANUEL carefully before using. Please check the following issues: 1,"Started smoking when turned on and there was a burning plastic scent." This phenomenon is normal and correct for a new electric waffle maker, when you use it for the first time, some tiny substances on the heating tube and metal surface will be burned and melted due to high temperature, after 1-2 times using it will be ok. For example, if a brand new alloy pan was heated on gas cooker, you will also see a little smoke generated. Any new material being heated with super high temperature will generate a little smoke. there is no plastic things inside. 2,"it worked for a minute then pop! not heating anymore" The product was designed with “Intermittent Working” function, when the inside temperature is high enough it will stop for a little while, then after it will start again, you can see we already mentioned this point on AMAZON, this is for your cooking protections.