Listening: Attitudes, Principles, and Skills

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About Listening: Attitudes, Principles, And Skills

Product Description Listening, Sixth Edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. The text encourages students to view listening as a process involving six interrelated components, which are developed along the parallel dimensions of theory and skill building. This new edition offers a companion website as well as additional and updated cases, in-text exercises, and questions for discussion. Throughout the text, new content has been added to address students’ world of evolving technology and expanding social boundaries. Included in the new edition: The complexities of listening to social media and the unique challenges presented by mediated communication New and expanded topics in Listening Challenges, including listening as it relates to career communication and business contexts Suggested techniques for encouraging others to listen The new requirements of listening across cultural and generational boundaries, emphasized throughout Opening cases that present timely issues related to the listeners’ social responsibilities A personal journal assignment in each chapter About the Author Judi Brownell is a Professor at the Cornell University School of Hotel Administration in the Cornell SC Johnson College of Business. She has created tools to assess employee-organization fit and the communication of service values. Brownell has authored several textbooks, published over 80 articles and serves on several editorial boards.