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This is the Norstar Compact ICS (CICS) control unit. It has comes with 4 lines and 16 extensions, and is equipped to support Caller ID. (Expandable to support up to 8 lines and 24 phones.) The control unit has a built in automated attendant feature either for business hours or after business hours. This feature allows customers to direct their own calls to their desired extension. There is also an analog port built-in to the control unit which will allow for an answering machine to be hooked up and a general maibox can be put on your system. This system is also voicemail compatible. *Professional installtion recommended. Does not include any installation hardware such as cables and blocks.